REFUND POLICY GUIDELINES

If you’re not happy during the mockup creation process at Best Custom Patches and would like to cancel your order, a complete refund will be provided promptly within 3 to 7 business days of your cancellation request being received.

If your order requires the creation of a physical sample for your review, either through physical examination or through photographs sent to you via email, it will be produced as soon as you approve the mock-up design. If you cancel your order after the physical sample has been made, a non-refundable fee will be deducted from your refund. The fee is either $50 or 20% of the total order value, whichever is lower. This fee is to compensate for any expenses incurred for materials, mold, or production.

Sample Phase for PVC Patches

The cost of a metal mold for your PVC patches depends on size. Molds under 4 inches typically range from $50 to $70. For larger patches requiring molds exceeding 4 inches, pricing increases with size, reaching up to $300 for molds needed for 15-inch patches.

Sample Phase for Bullion Patches and Other products.

Due to their handcrafted nature, sample patches under 4-5 inches are complimentary with orders of 25 or more. Cancellations after a sample is made will incur a sample charge. For larger, one-off pieces like coats of arms, family crests, regalia, or aprons, Full manufacturing fees may apply based on complexity (except shipping cost). These larger items typically cannot be sampled due to size and time constraints.

Once you have approved either the photo or physical sample or the designer mockup, production of your order will commence immediately at Best Custom Patches. Please read more about order processing in our terms and conditions. At this stage, all necessary materials have already been Bought and the full production of your product is underway. In case you choose to cancel your order during this time, a non-refundable fee equivalent to 60% of the total order value will be subtracted from your refund amount to cover the expenses incurred for materials, molds, and production.

Once your order has been shipped and you have received the tracking number from Best Custom Patches, no refunds can be issued as all products are custom-made specifically for your order and can’t be reused by other customers. However, in exceptional circumstances (as determined by Best Custom Patches), partial refunds may be granted, minus any manufacturing and shipping expenses. If you believe your order falls into this category, please file a claim with our customer service team within 7 calendar days of receiving your order. Please keep in mind that claims submitted more than 7 calendar days after the delivery date will not be considered, as per our Terms & Conditions.

We appreciate your understanding and support of our refundable policy.

How to Initiate return claim?

To initiate a return, please email us at sales@bestcustompatches.com with your order number and a brief description of the reason for the return. We will then provide you with instructions on how to proceed with the return.

• All returns must be in their original packaging and in new, unused condition. Used or damaged items cannot be returned.
• Once we receive your return, we will process the refund or exchange within 5-7 business days. Please note that shipping costs and manufacturing costs are non-refundable.
• The buyer will be responsible for covering the cost of return shipping.

Our sales office is headquartered in the United States but our manufacturing unit is based in Asia to minimize labor cost while making quality standard products available for everyone. Therefore, shipping costs will be applicable to small quantity according to its destination. Shipping to United states is free with minimum order value only. International customers are solely responsible for any custom and duty fee’s in their country.

When you buy items from our website, they will be shipped to you. The responsibility for the items will be yours once they are handed over to the shipping company.

After receiving your approval on the order confirmation as described in our terms and condition Section D “Order processing”, we will commence production of your order. The estimated production timeline is indicated below. However, please note that while most orders ship within the stated time frame, but we cannot guarantee the production or shipping if some unforeseen circumstances happen.

 

Embroidery Patches – 14 Days or less

Chenille Patches – 14 Days or less

PVC Patches – 14 days or less

Sublimation Patches – 14 days or less

Leather Patches – 15 days

Chain Stitch Patches – 14 days

Bullion Patches – 20 days

Woven Patches – 14 days or less

Delivering Your Order: We take no responsibility for any delay that occur after we have handed over the products to our international shipping carrier. Situations like weather, conflict, alterations in international shipping laws, and carrier-related delays can all cause a delay in your order’s arrival. Please plan accordingly to allow enough time for both production and shipping. Our goal is to deliver your product to you by or before your desired date, certain conditions which are beyond our control, such as…

• incorrect/undeliverable address information
• customs procedures in the U.S. or abroad
• UPS misrouting of the package or recipient being unavailable can also cause delivery delay.

We reserve the right to modify this shipping & Return Policy at any time, and we encourage you to review this page regularly for any updates. Your continued use of our website after any changes have been made constitutes your acceptance of the new terms.

We value our customers and strive to provide a positive shopping experience. If you have any questions or concerns regarding our return and refund policy, please feel free to contact us.”